NUDE NUTRITION – TERMS AND CONDITIONS
1. DEFINITIONS
(a) In these conditions, ‘’We’ and ‘Practitioner’ means any one of the healthcare providers or practitioners at Nude Nutrition Limited.
(c) ‘You’ means the person or entity receiving the Services;
(d) ‘Services’ means the nutrition advice in the form of 1:1 services or courses provided by NN to You;
2. QUOTATIONS
(a) A quotation is an invitation to treat and not an offer. We may withdraw or amend any quotation at any time prior to our acceptance of your order, which will occur when we issue a written acknowledgement or we begin the Services, whichever is the earlier.
3. PROVISION OF SERVICES
(a) We will provide the Services to You at the agreed time and location.
(b) We will provide a professional service at all times and provide appropriate information at all times.
(c) The Service is only available to adults or those aged over 16 years of age or to individuals aged under 16 years of age with parental consent.
(d) The Service consists of the provision to You of individual nutrition and health related advice and consultations including the collection and assessment of information relating to Your current health status and the making of recommendations as to how that could be adjusted to address Your individual goals or concerns. However, as all individuals are different it is not possible to guarantee that any specific result will be obtained as a result of the Service.
(e) The Service does not include (and the Practitioner shall be under no obligation to provide to You) any services which it would be unlawful, illegal or unethical to provide or which would require the Practitioner to act in breach of any code of conduct or other regulation to which she is subject. Such services include, but are not limited to: advice on the use of illegal substances or the misuse or abuse of any medications.
(f) Any courses, written, video or audio information provided by NN that is not delivered on a 1:1 basis in a private consultation, is intended as a reference only and should not replace individual advice from a healthcare professional. By signing up and paying for any series, or engaging in content on this website, or delivered by NN elsewhere, you are acknowledging and agreeing to this.
4. PRICE AND TERMS OF PAYMENT
(a) The fee payable to NN for the Services is as per the fees agreed and documented.
(b) We will invoice You as agreed prior to commencement of the Services
(c) Payment terms for all Services are payment upon receipt of invoice and no later than least 48 business hours prior to commencement of receiving advice.
(d) You may not withhold or set off payment of any amount to NN.
(e) If you do not make any payment on the due date then we may cancel or suspend any further deliver or provision of services to you.
(f) If payment is made via instalments (subscription), your will continue without renewal notice until the full payment has been received.
(g) Certain Services provided by NN to You include a Completion Date. We are under no obligation to provide a refund, credit note or similar in respect of the uncompleted Services paid via the full payment or the subscription method.
5. CANCELLATION & REFUND POLICY
(a) Services cancelled by You with less than 48-hours notice shall be chargeable at 100% of the agreed fees.
(b) Services re-scheduled, can only be done so once. Appointments cannot be re-scheduled on multiple occasions, or else, will go down as a cancellation.
(c) Certain Services provided by NN to You include a Completion Date. We are under no obligation to either provide any Services which have not been completed by this date or to provide a refund, credit note or similar in respect of the uncompleted Services
(d) If You wish to terminate the Services provided by NN to You, written notification must be sent to NN.
(e) After completing either Your free 20-minute or first three paid consultations, You are under no obligation to continue with Your programme and You will be refunded any payments above and beyond the consultations You have completed at a prorated rate.
(f) In the event that You chose to terminate your agreement with NN, prior to completion of services, but where more than three sessions have been provided, We are under no obligation to provide a refund, credit note or similar in respect of the uncompleted Services, even where subscription payments are still due. You will remain responsible for continuing payments for the programme you have signed up to. In certain mitigating circumstances (e.g., serious ill health) and at the discretion of NN, the programme may be put on hold for up to three months. Please email [email protected] and we will work together to support you with an appropriate solution. NN will not refund payments made in advance of sessions You wish to cancel.
(g) If, after completion of services by NN, you are unhappy with the service, We are under no obligation to provide a refund, credit note or similar in respect of the completed Services.
(h) If, after purchase and download of courses you are not happy with the information provided, or feel you have clarity on what has been promised, we are under no obligation to offer a course refund. In some circumstances, and at our discretion, We are able to provide a refund if it’s within 30days of your purchase. If you are not happy with the materials, please email [email protected] with the problem that you’re experiencing and we will work together to support you with an appropriate solution.
6. YOUR OBLIGATIONS
To enable Us to perform our obligations you will:
(a) Co-operate with NN at all times and comply with any reasonable requirements/advice by your Practitioner; (iii) You understand that the treatment and advice provided is based not only on the Practitioner’s assessment of your health but on information provided by You. You confirm that You will provide your Practitioner with all relevant information regarding your health and medical history throughout the Services and that such information is wholly complete, accurate and a true representation of your overall health and medical history.
(b) Obtain all necessary permissions and consents, which may be required before the commencement of the Services, the cost of which shall be Your responsibility;
7. OUR OBLIGATIONS
(a) Your Practitioner shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
(b) Your Practitioner will comply with the requirements of the General Data Protection Regulation 2018 and the principles in relation to data protection. You can view NN’s Privacy Policy at www.nudenutritionrd.com/privacy.
8. LIABILITY
(a) The Practitioner does not seek to limit or exclude in any way their liability for: (1) death or personal injury caused by negligence; (2) for fraud or fraudulent misrepresentation; (3) for any rights which You are entitled to when dealing as a consumer; (4) for any remedial action which any regulatory authority having jurisdiction over the Practitioner may order him to carry out; (5) and for any other liability which cannot lawfully be limited or excluded. Each provision of these Terms and Conditions shall be read as subject to this Clause 8 (a) and no provision shall be interpreted as seeking to limit or exclude any of the foregoing types of liability.
(b) Save as otherwise provided for under Clause 8 (a), the maximum liability of the Practitioner to You in connection with the provision of the Service and any breach by the Practitioner of these Terms and Conditions shall be limited to the value of the Charges actually paid by You to the Practitioner.
(c) Choice of Law and Jurisdiction: This agreement shall be governed by and construed in accordance with the laws of England and Wales. Each party agrees to submit to the exclusive jurisdiction of any competent within England.
9. SERVICE STANDARDS & COMPLAINTS
(a) Practitioners warrant that as at the date of Your order are registered Healthcare Professionals, registered with relevant professional bodies, as listed on the “about” page. All practitioners will maintain all professional registrations required to enable them to lawfully provide the Service to You.
(b) Your Practitioner shall provide the Service to You using reasonable skill and care and in accordance with all legal and regulatory obligations which apply to the Practitioner and the Service including: (a) the Standards of Conduct, Performance and Ethics and Proficiency Standards: Dietitian’s as published by the Health Professions Council; and (b) the Code of Professional Conduct of the British Dietetic Association (c) the Standards of Ethics, Conduct and Performance for Nutritionists as published by the Association for Nutrition (d) the British Association for Counselling Practitioners Ethics and Standards Framework.
(c) In the event that You wish to make any complaint concerning the provision of the Service or the conduct of the Practitioner which You are unable or unwilling to resolve directly with the Practitioner then You have the option to raise a concern with the Health Professions Council or British Association For Counselling and Psychotherapy. Further details of this procedure are available at www.hpc-uk.org, https://www.bacp.co.uk/about-us/contact-us/complain-about-bacp, or by writing to the Health Professions Council at: Fitness to Practise Department The Health Professions Council, Park House, 184 Kennington Park Road London, SE11 4BU.
10. GENERAL
(a) All intellectual property in any materials given by your Practitioner to You shall at all times remain property of NN.
(b) Each party shall treat all Confidential Information belonging to the other party as confidential and safeguard it accordingly; and shall not disclose any Confidential Information belonging to the other party to any other person without the prior written consent of the other party, except to such persons and to such extent as may be necessary for the performance of the Agreement.
(c) Provided that doing so does not cause her to breach of any code of conduct or other regulation which she is subject to, the Practitioner may terminate the provision of the Service at any time. Should she do so, You will receive as Your exclusive remedy a refund of any advance Charges already paid by You for Services which have not yet been provided. The Practitioner shall not though be required to provide any such refund if her reason for terminating the provision of the Service is: (a) because You have requested the Practitioner provide any service to You which it would be illegal, unlawful or unethical for her to provide or would result in her breaching any code of conduct or other regulation which she is subject to; or (b) where the Practitioner exercises her rights of termination under Clause 4 (e).
11. INTELLECTUAL PROPERTY
(a) All Intellectual Property Rights in Online Courses and the talks, webinars or trainings made by Nude Nutrition Ltd. are, and remain, the intellectual property of Nude Nutrition Ltd, whether adapted, written for or customised for the You or not.
(b) You are not authorised to:- (i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Online Course materials or talks, webinars or trainings, without prior written permission; (ii) record on video or audio tape, relay by videophone or other means Online Courses, webinars, talks or trainings given; (iii) use Online Course, talks, webinars or trainings in the provision of any other course or training; (iv) remove any copyright or other notice of NN on the Course Materials, webinars or trainings.
(c) In consideration of the fees paid by you for Online Courses, I grant to you a limited, non-transferable, non-exclusive licence to use the Course Materials in respect of the Online Course for the sole purpose of completing the Online Course.